Privacy Policy

1. Introduction

ac444 is committed to protecting and respecting the privacy of every user who interacts with our platform. This document outlines our data practices in plain terms, so you know exactly how your information is handled when you visit ac444.ws, create an account, make a deposit using bKash, Nagad, or Rocket, place bets, or engage with any of our gaming services.

This Privacy Policy applies to all users of the ac444 platform located in Bangladesh and worldwide. We encourage you to read this document carefully. If you disagree with any part of this policy, please discontinue use of the platform and contact our support team for assistance.

2. Information We Collect

We collect information that is necessary to provide you with a safe, fair, and enjoyable gaming experience. This includes information you provide directly and information gathered automatically as you use the platform.

Personal Information You Provide

• Full name, date of birth, and residential address (required for account registration and KYC verification)
• Email address and mobile phone number for account access and notification purposes
• Payment information including mobile banking numbers (bKash, Nagad, Rocket) and transaction references — we do not store full card details
• Identity documents submitted during the account verification process (e.g., NID, passport, or driving license)

Automatically Collected Information

• Device identifiers, IP address, browser type, operating system, and referring URLs collected to enhance platform security and performance
• Session logs including pages visited, features used, games played, bet amounts, and timestamps within the ac444 platform
• Cookie data and similar tracking technologies used to maintain your session state and remember preferences

3. How We Use Your Information

The information collected by ac444 is used exclusively to operate, maintain, and improve the platform and to ensure compliance with applicable rules. Specifically, we use your information for the following purposes:

• To create, verify, and administer your account and ensure your identity before processing any withdrawals or high-value transactions
• To process deposits and withdrawals through supported payment channels including bKash, Nagad, Rocket, and Upay
• To deliver customer support, investigate disputes, respond to queries, and send transactional notifications via SMS or email
• To detect, prevent, and address fraudulent activity, money laundering, and other security threats to the platform and its users
• To personalize your gaming experience, recommend relevant games (such as cricket betting or live baccarat), and send promotional communications where you have consented

4. Disclosure of Your Information

ac444 does not sell, trade, or rent your personal information to third parties. We may, however, share data with trusted service providers in the following limited circumstances:

• Payment processors and mobile banking partners (bKash, Nagad, Rocket, Upay) who need sufficient transaction data to complete your deposit or withdrawal requests securely
• Identity verification and KYC service providers engaged to authenticate user identities in accordance with anti-fraud and responsible gaming commitments
• Regulatory or law enforcement authorities where disclosure is required by applicable law, court order, or when necessary to protect the rights and safety of users

Any third party that receives data from ac444 is contractually obligated to handle it with appropriate confidentiality and security measures, consistent with the standards described in this Privacy Policy.

5. Cookies and Tracking Technologies

ac444 uses cookies — small text files stored in your browser — and related tracking technologies such as local storage and session tokens to keep you logged in, remember your game preferences, and measure how different areas of the platform are used. Cookies are essential for core platform functionality and cannot be disabled without affecting your ability to log in and play.

You may control non-essential cookies through your browser settings. Please note that blocking certain cookies may limit your experience on the ac444 platform. For detailed information on the cookies we set, their purpose, and their expiry, please contact our support team.

6. Data Security

ac444 takes the security of your personal data seriously. We deploy a combination of technical and organizational safeguards including SSL/TLS encryption for all data in transit, access controls that restrict data to authorized personnel only, and regular internal audits of our data handling procedures. Our platform is designed to operate on a secure and reliable infrastructure to give players in Dhaka, Chittagong, Sylhet, and across Bangladesh confidence that their information is protected.

While we apply rigorous security measures, no transmission over the internet or electronic storage method can be guaranteed to be 100% secure. We will notify affected users in the unlikely event of a data breach that poses a significant risk to their rights or interests.

7. Data Retention

We retain your personal information for as long as your account remains active or as reasonably necessary to provide you with our services. Following account closure, we may retain certain data for a further period as required to comply with our legal obligations, resolve disputes, enforce agreements, or prevent fraud. When personal data is no longer needed for any lawful purpose, it is securely deleted or anonymized. You may request information about the specific retention periods applicable to your data by contacting our support team.

8. Your Rights

As a user of the ac444 platform, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at the email address provided at the bottom of this page.

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right of rectification — you may request correction of inaccurate or incomplete personal data without undue delay
• Right to erasure — you may request deletion of your personal data where there is no compelling legitimate reason for continued processing
• Right to restrict processing — you may ask us to pause the use of your data in certain circumstances, such as while a dispute is being investigated

We will respond to all verified data rights requests within a reasonable timeframe. Please note that certain requests may be limited where retention of your data is required to comply with legal obligations or to protect the legitimate interests of ac444 or other users.

9. Third-Party Services and Links

The ac444 platform integrates with a number of third-party services necessary to deliver our gaming experience, including game content providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, as well as payment infrastructure partners. These third parties operate under their own privacy policies and data handling terms. We are not responsible for the privacy practices of external parties, and we encourage users to review applicable third-party policies.

Where the ac444 platform may reference external payment methods such as bKash, Nagad, Rocket, or Upay in informational contexts, please be aware that those services are independently operated and subject to their own terms. Any personal data you share directly with those providers is governed by their respective privacy policies.

10. Children's Privacy

The ac444 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a user under 21 has provided us with personal information, we will take prompt steps to delete that information and close the associated account. Parents and guardians who believe a minor may have registered with ac444 are encouraged to contact us immediately at [email protected].

11.Changes to This Policy

ac444 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the 'Last updated' date at the top of this page and, where appropriate, notify registered users via the platform or by email. Your continued use of ac444 following any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which ac444 handles your personal data, please do not hesitate to reach out to our dedicated support team. We aim to respond to all privacy-related enquiries within 5 business days. You can contact us at the email address listed below.